Digital says Bremer serves hundreds of employers and thousands of individual policyholders in Minnesota, North Dakota and Wisconsin. While the organization will retain local sales and service representatives, policyholders also can use amenities such as Digital’s Customer Advocate Center, whose representatives help callers resolve coverage and claims questions.
More than one-third, 37%, of customers who use AI to research insurance options changed their policy as a result.
One particular focus of attorneys general in the insurance space will likely be companies' use of AI in underwriting.
Human oversight would still be needed, especially for underwriting, industry experts say. Yet linking voice recognition with AI engines will put insurance agents jobs at risk, they add.
Introducing insurance options during the auto purchasing process correlates to a 20% boost in finance and insurance gross, according to Polly's Q2 embedded insurance report.
Andrew Engler, CEO and co-founder of the insurtech, shared that if a property owner is willing to invest in reducing the possibility of a catastrophic loss, it should translate into insurance value.
To find the most success with AI, insurance companies should view it more as a way to fundamentally rework processes, according to the experts who write for InsureThink.
