Only 25% of respondents to a recent study by Silver Spring, Md.-based non-profit organization, Association for Information and Image Management (AIIM) felt business process management (BPM) was well understood and addressed within their organization.

BPM is nothing new to insurers, but AIIM and its members believe it to be entrenched as an integral part of the enterprise content management (ECM) lexicon. A convergence of workflow and enterprise application integration, BPM can do many different things for insurance companies from process automation to service orientation.

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