Depending on whom you listen to, offshore outsourcing is the best - or the worst option available to insurance companies.The downbeat discussion typically follows the "hidden costs have pushed the business cycle full circle" path, while proponents focus on the logistical effort and patience required for an improved-if not elusive-bottom line.

Whether the bloom has left the offshore outsourcing rose remains to be seen. Countries with expanded geopolitical clout, especially those offering contact center support, continue to boldly enter the field, from the fast-growing business climate of Brazil, to the fragile, measured growth of South Africa.

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