San Francisco-based Esurance Inc., an online, nationwide direct-to-consumer personal automobile insurance provider, has agreed to acquire the customer call center assets from CCC Consumer Services Inc., the U.S. claims outsourcing division of CCC Information Services Inc., based in Chicago. CCC began providing call center support to Esurance in late 1999 as Esurance was expanding its operations to 26 states. Earlier this spring, CCC exited the outsourcing market in the U.S. to focus on its core technology business. As part of the transaction-the terms of which were not disclosed-46 employees from CCC's Sioux Falls, S.D.-based policy services and loss reporting operation will join Esurance effective immediately.
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access