Esurance Brings Call Center In-House

San Francisco-based Esurance Inc., an online, nationwide direct-to-consumer personal automobile insurance provider, has agreed to acquire the customer call center assets from CCC Consumer Services Inc., the U.S. claims outsourcing division of CCC Information Services Inc., based in Chicago. CCC began providing call center support to Esurance in late 1999 as Esurance was expanding its operations to 26 states. Earlier this spring, CCC exited the outsourcing market in the U.S. to focus on its core technology business. As part of the transaction-the terms of which were not disclosed-46 employees from CCC's Sioux Falls, S.D.-based policy services and loss reporting operation will join Esurance effective immediately.