This year's survey had several new categories: compliance tools, data management tools, decision management & collaboration tools and IT asset management. The results were mixed: data management and decision management/collaboration made impressive debuts (sixth and seventh, respectively), while IT asset management finished last.Here's a sample of comments from survey participants.
Data management: "Data mastery has the potential to improve the productivity and effectiveness of operational knowledge workers as well as analysts," says Matt Josefowicz, manager, insurance group, for Celent Communications Inc., New York. "The key is to focus on solving a specific, identifiable business problem with each data management initiative."
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