Los Angeles - Farmers Insurance Group of Companies opened its second ServicePoint operation. The new call center is based in Austin, Texas and is dedicated to providing service and care to Farmers agents and their customers. The other center is in Olathe, Kansas.
"This is a market-leading approach to customer service and assures our customers receive top-notch care," says Jim Snikeris, vice president of ServicePoint in Austin, Texas. "This center further demonstrates our commitment to Texas and the communities we serve."
The Austin ServicePoint operation features state-of-the art technology in its call center, handling more than 5,000 calls a day from its agents and customers, according to Farmers.
Source: Business Wire
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