Franklin Mutual Insurance Co., a personal and commercial lines insurer, has selected ISCS’s SurePower Innovation as the foundation of its core systems modernization and automation project. The SurePower Innovation suite will be delivered as a managed SaaS application.

The implementation of SurePower Innovation is intended to enable faster processing through automation, greater productivity through the elimination of manual processes, and a reduction in operating and maintenance costs overall, ISCS said, resulting in increased ability to offer a superior customer experience, new growth, and greater satisfaction and retention levels among policyholders.

“As a mutual insurance company, we are committed to policyholders not stockholders,” said Gary Capone, VP of field services for Franklin Mutual. “The fact that SurePower Innovation is offered as a full suite allows us to benefit from pre-integrated core processes, and provide our customers, agents and staff an efficient, more user-friendly experience.”

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