Homesite Group Inc., a subsidiary of American Family Mutual Insurance Company, has successfully implemented Insurer Claims from Innovation Group, replacing an in-house developed and managed claims administration system.

Homesite chose Innovation Group with the assistance of Novarica, an insurance industry analyst firm. Innovation Group collaborated with Homesite's business and development teams to deploy the claims management system.

"Enhancements to our existing claims administration system required significant customization and did not support the time-to-market requirements for our growing business," said Peter Settel, EVP and CIO for Homesite. "Platform capabilities and integration with our service and data infrastructure were not keeping pace with customer requirements and business direction, and were not in-line with our enterprise architecture. Innovation Group has provided a platform with significant out-of-the-box, full lifecycle claims functionality, and a flexible framework for enhancements to meet business expectations and continually improve customer experience."

Homesite and Innovation Group worked together to develop several features within the system, including automation of workflows, streamlining adjuster experience and improving self-service; integration design with forms, document management and telephony systems; and increased granularity and breadth of data available to claims personnel and underwriters to support greater automation during the adjustment process and improved analytics around profitability, fraud detection and customer satisfaction, Innovation Group said.

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