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The 2009 recognition was the result of combined scores of overall individual carrier performance, determined from the trade association’s Summer and Winter 2008, “Industry Index: The IIABNY Report on Carrier Performance Executive Summary,” according IIABNY.
The survey allowed IIABNY member agencies the opportunity to rate their national, super regional and regional carriers in both personal and commercial lines.
Recognition for 2009 went to the following carriers for personal and commercial lines:
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IIABNY says six key factors determined the scores: underwriter empowerment, easy technology/documentation, keeping its promises with honesty and fairness, responsiveness of insurers’ field personnel, whether companies treat agent relationships like real partnerships, and farness of profit sharing/commissions.