Fourteen insurance companies have received customer experience ratings from Temkin Group. The “2014 Temkin Experience Ratings” is an annual ranking of companies that is based on a study of 10,000 U.S. consumers.

To generate these ratings, Temkin Group asked consumers to evaluate their experiences with a company across three dimensions: functional, accessible and emotional. Temkin Group then averaged these three scores to produce a company's Temkin Experience Rating.

See Also: USAA Tops Auto Insurers in Customer Satisfaction Survey

The percentage ratings of all insurance carriers in the 2014 Temkin Experience Ratings are as follows: 

USAA: 78 

State Farm: 74 


Allstate: 69 

The Hartford: 69 

AAA: 67

Progressive: 66 

Travelers: 65

Nationwide: 63 

MetLife: 63

Liberty Mutual: 63 

Farmers: 61

American Family: 56 

21st Century: 55

Now in its fourth year of publication, the 2014 Temkin Experience Ratings examines the quality of the customer experience delivered by 268 organizations across 19 industries, Temkin said.

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