Fourteen insurance companies have received customer experience ratings from Temkin Group. The “2014 Temkin Experience Ratings” is an annual ranking of companies that is based on a study of 10,000 U.S. consumers.
To generate these ratings, Temkin Group asked consumers to evaluate their experiences with a company across three dimensions: functional, accessible and emotional. Temkin Group then averaged these three scores to produce a company's Temkin Experience Rating.
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The percentage ratings of all insurance carriers in the 2014 Temkin Experience Ratings are as follows:
USAA: 78
State Farm: 74
GEICO: 70
Allstate: 69
The Hartford: 69
AAA: 67
Progressive: 66
Travelers: 65
Nationwide: 63
MetLife: 63
Liberty Mutual: 63
Farmers: 61
American Family: 56
21st Century: 55
Now in its fourth year of publication, the 2014 Temkin Experience Ratings examines the quality of the customer experience delivered by 268 organizations across 19 industries, Temkin said.
