InsurBanc, the federal savings bank developed by the Independent Insurance Agents and Brokers of America (IIABA), Alexandria, Va., has celebrated its one-year anniversary. Currently authorized to operate in New Jersey, Connecticut and Massachusetts, InsurBanc had approximately $11 million in deposits and $22 million in assets at the end of April. InsurBanc has trained approximately 250 agents and brokers and signed referral agreements with 100 insurance agencies. The Framington, Conn.-based operation will petition the Office of Thrift Supervision for approval to expand its operations to other states in the near future. The bank offers consumer loans, credit cards, home equity loans, mortgages, CDs and money market funds. For business clients, the bank offers working capital lines of credit, commercial term loans, commercial real estate loans and cash management services.
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When a new claim enters the system, a race against time begins.
June 18
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Investments in hyper-personalization, AI targeting, digital transformation and marketing are taking precedence over customer expectations, the credit bureau finds in its latest study.
June 18 -
AI is not a one-size-fits-all solution to the insurance industry's problems, and many are finding a need for nuance in how they deploy the technology.
June 17 -
Emirates Airline is offering travel insurance that includes medical coverage for war-related incidents and extended-stay support during disruptions, another example of how Gulf carriers are trying to reboot their businesses now that a US-Iran peace deal is on the table.
June 17 -
Carriers that deliver communication quality, clarity of instructions, compassion from staff, and a single dependable point of contact were remembered and chosen again.
June 17
Empathy -
Insurers can break the cycle by expanding their use of global talent, strengthening compliance training and treating administrative support as a strategic capability vs. a back-office expense.
June 16
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