Carriers are listening to agents’ cries, and have increasingly been enabling claims download transactions, and agents are taking advantage. According to IVANS Inc., over the last 12 months, the number of insurance agents using claims download technology grew 165%.
Today, carriers are sending more than 41,000 claims download transactions per month using IVANS communications platform. This volume reinforces the 80% growth rate that IVANS has seen over the last year in the number of carriers implementing claims download. Activities that can trigger a claims download transaction include: notification of new claims, assignment of a claims adjuster and updates made to claims status or information. By automating the distribution of property/casualty claims information between insurance carriers and agents, both are able to respond more quickly to claims, increasing customer satisfaction. Claims download is also delivering operational benefits, reducing agent calls to carriers’ claims departments, and making claims information more accessible for other uses.
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access