A significant change in the newly negotiated agreement is that CSC will manage the transition from the current mainframe environment, to a new z Linux platform, CSC says. The z Linux platform will lower costs through enhanced operational and energy efficiency; improve service with a simplified and integrated environment; and augment risk management with strengthened resiliency and security features.
CSC says the agreement also includes the licensing of its Customer Service Accelerator, a Web 2.0 software application that helps insurers manage diverse communication channels for consistent service, regardless of the method of customer contact. Through Accelerator, all interactions are centralized and displayed in a single view, allowing customer service representatives to understand customer needs at any point of contact, easily.