[For part 1 of this conversation, which discusses advancing e-delivery in the insurance industry, click here]

INN: The industry is seeing all kinds of new developments with regards to distribution. Google Compare, for example, is now available in California and perhaps a couple other states. There's concern on the parts of agents that more insurers are looking to go direct, and the technology to do that is more advanced. How does USI consider these and other emerging technologies?

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