Insurance Networking News asked James Bisker, global insurance industry leader, IBM Institute for Business Value, to define knowledge-based, expert and artificial intelligence systems and provide insight into how they can benefit insurance industry operations.INN: There has been some confusion in the marketplace about knowledge-based/expert and artificial intelligence systems. Can you clarify?

JB: It's important to recognize that some of the terms that are used interchangeably when discussing this topic really refer to different things. For example, artificial intelligence (AI) is an academic discipline comprised of a set of sub-disciplines. The most common of these is knowledge-based systems (KBS) that work to make the existing components of knowledge in a particular area (called a "domain" in AI lingo) available in a consistent and reusable form. A term I like to use when referring to the use of AI in business situations is "intelligent systems."

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