Organizations that fail to implement a service catalog could significantly impact their service management systems, processes and strategies, according to a new study from Axios Systems, a Herndon, Va.-based provider of enterprise IT service management (ITSM) solutions.
The study claims that lack of a service catalog as prescribed in Information Technology Infrastructure Library (ITIL) undermines efforts to determine IT performance and cost. Furthermore, the study found cost playing the primary role in IT projects, with 63% of respondents indicating that cost reduction was the principal driver for projects over the next 12 months.
“Organizations are in the midst of major cost reduction programs and a service catalog can play a major part in that process,” Axios Systems’ CEO, Tasos Symeonides, said in a statement. “While the first step may be a service catalog for IT services, the ability to extend enterprisewide provides the opportunity to establish one service management system to rule them all. We believe that without a service catalog, truly effective, long-term cost reductions will be hard to create and maintain, as well as impact the success of ITSM and ITIL adoption within the organization.”
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