Linda Roubinek’s first taste of the insurance industry came as a consultant for Ernst & Young in the 1990s. After a decade with the firm, she left to work for Nationwide, as an IT executive.

Now, the Bowling Green State University grad serves as EVP, chief customer interactions officer for Grange Insurance, which she joined in 2010. Since assuming the role in October 2015, Roubinek has worked hand-in-hand with other business and technology teams to convert Grange from a product-centric organization to one focused more on the customer — as well as enabling agents to better serve policyholders.

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