Massachusetts Mutual Life Insurance Co. http://www.massmutual.com (MassMutual) appointed Roger Putnam, SVP, as chief customer experience officer for the U.S. Insurance Group, effective July 1. MassMutual says Putnam has transitioned to this new role from his former position as head of service and operations within the U.S. Insurance Group.
In this position, Putnam will take central oversight of the end-to-end experience for MassMutual customers to ensure a consistent, favorable and efficient interaction across the organization, says MassMutual. Since joining the company in 2007 and assuming the role of SVP and COO for the U.S. Insurance Group in 2008, Putnam has been responsible for post-issue policyholder servicing for all life insurance, annuity, disability income insurance and executive benefits products.
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