Genpact Ltd. has been awarded a 3-year contract from Max New York Life Insurance Company Ltd. Under this arrangement, Genpact will provide Max New York Life with customer service related solutions in select geographies, employing multiple regional languages and sophisticated technology.
Max New York Life Insurance is a joint venture between Max India Ltd. and New York Life. The private life insurance company offers both individual and group life insurance solutions.
“We believe that Genpact’s global expertise in insurance and customer service will enable us to deliver a high-quality customer service experience, which we envisage will be our strongest differentiator in this competitive market,” says Rajit Mehta, COO, Max New York Like Insurance Company.
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