ISMIE Mutual Insurance Co., a Chicago-based medical liability insurer, has partnered with The Sullivan Group (TSG), Oakbrook Terrace, Ill., to provide its more than 12,000 insured physicians with access to Web-based risk and patient safety education courses. ISMIE Mutual physicians will have access to TSG's 'failure to diagnose' curriculum, which was designed to help doctors make diagnoses they may miss. Based on analysis of frequently occurring errors, TSG has been able to tailor its curriculum to focus on the highest-impact content and the most critical topics.
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When a new claim enters the system, a race against time begins.
5h ago
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Investments in hyper-personalization, AI targeting, digital transformation and marketing are taking precedence over customer expectations, the credit bureau finds in its latest study.
7h ago -
AI is not a one-size-fits-all solution to the insurance industry's problems, and many are finding a need for nuance in how they deploy the technology.
June 17 -
Emirates Airline is offering travel insurance that includes medical coverage for war-related incidents and extended-stay support during disruptions, another example of how Gulf carriers are trying to reboot their businesses now that a US-Iran peace deal is on the table.
June 17 -
Carriers that deliver communication quality, clarity of instructions, compassion from staff, and a single dependable point of contact were remembered and chosen again.
June 17
Empathy -
Insurers can break the cycle by expanding their use of global talent, strengthening compliance training and treating administrative support as a strategic capability vs. a back-office expense.
June 16
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