The program is designed to provide employees with simpler, on-the-go access to communications and statuses of their co-workers via four-digit dialing between two offices, which the says enables more effective management of customer calls and improved service.
“CIC’s unified messaging has given our business users access to voice mail and email from a single inbox, which has reduced the amount of time they spend chasing down and responding to messages,” said Donna Bender, director of operations for MJ Insurance. “Adding to this increased productivity is the fact that CIC gives employees unified messaging access from a mobile device or a web browser so they are equally productive from the road—something our sales force has really benefitted from.
