MJ Insurance, a commercial insurance provider, implemented an enterprise IP telephony software suite called the Customer Interaction Center (CIC), and developed by Interactive Intelligence.

The program is designed to provide employees with simpler, on-the-go access to communications and statuses of their co-workers via four-digit dialing between two offices, which the says enables more effective management of customer calls and improved service.

Register or login for access to this item and much more

All Digital Insurance content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access