More reports of faulty data from the federal health care exchange have surfaced, further indicating technological problems that go beyond website traffic and software issues. And, health insurers are left dealing with the problems.
Since open enrollment began, experts have said insurers are receiving electronic files that can’t open or have so much missing information on new enrollees they’re unusable. And, today, according to the Wall Street Journal, emerging errors include duplicate enrollments, spouses reported as children, missing data fields and suspect eligibility determinations, say executives at more than a dozen health plans. Blue Cross & Blue Shield of Nebraska said it had to hire temporary workers to contact new customers directly to resolve inaccuracies in submissions, and Medical Mutual of Ohio said one customer had successfully signed up for three of its plans, WSJ reports.
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