Kansas City, Mo. - State insurance regulators, working cooperatively through the National Association of Insurance Commissioners (NAIC), are working to ensure that survivors of Hurricane Katrina are being treated fairly and in compliance with the state insurance laws. To help respond to consumers' needs, the NAIC is creating an Emergency Responder database of state resources. This database will serve as a network of consumer assistance representatives from around the nation, who will help support state insurance departments in Louisiana, Mississippi and Alabama, as they respond to losses associated with the disaster.
In addition, the Kansas City national oganization is coordinating efforts to provide an automated system to capture, coordinate and address consumer complaints; and compile and distribute standardized interview forms and checklists for use in assessing consumer needs.
State insurance departments have agreed to a collaborative, unified claims and loss data reporting mechanism so that insurance companies can direct their efforts to responding to the needs of consumers instead of responding to duplicative reports. State regulators will continue working together to meet the needs of consumers, recognizing insurance is there to help consumers recover from their losses and rebuild their lives.
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