Following a pilot program, Nationwide has rolled out Automated Mobile Home Estimating, a mobile unit equipped with high-definition cameras and proprietary software to assist in estimating hail claims.
“This is a game-changing innovation that could significantly set the standard for how the industry identifies and estimates hail damage,” said Patrick Burnett, Nationwide associate vice president of material damage claims. “Our goal is to make the vehicle repair process as painless as possible by providing our customers with quick, accurate vehicle repair information on their time.”
The unit is pulled by truck to a hail site and deployed by claims adjusters in a few hours, Nationwide says. The insurer also says that its cameras can "quickly and precisely identify size of dents on a panel and extent of damage," as well as "count and differentiate the various sizes" of dents, creating a splatter diagram of the vehicle.
That information is documented for customers and adjusters alike. Nationwide is also working toward system integration that will allow the unit to feed hail data directly into its estimating system, removing manual entry..
- The scanning process is completed with reports available in less than 10 minutes, the company says.
“We implemented Nationwide Automated Mobile Hail Estimating with the customer in mind,” added Burnett.
[See also: Nationwide Partners with Ohio State for Analytics Talent]
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