Columbus, Ohio - Customers of Nationwide can now monitor their damaged vehicle repairs online through Nationwide AutoWatch--an Internet-based software tool. AutoWatch is currently being piloted in multiple states and may be rolled out as an optional service in the coming months."The Web site enables customers to log on 24 hours, 7 days a week, 365 days a year to monitor their vehicle at different points during the repair process at participating Nationwide/Allied Insurance Blue Ribbon Repair Shops," says Terry Fortner, Nationwide associate vice president of claims.
The AutoWatch link is fully integrated with Nationwide's existing Web site and can be found by logging onto Nationwide's homepage at www.nationwideautowatch.com. The service is free to customers who select a participating Blue Ribbon Repair Facility.
The Nationwide AutoWatch site is designed to provide simple access and easy-to-understand captions explaining progress on the repairs with regularly updated digital photos of the vehicle throughout the repair process.
In addition, Nationwide AutoWatch provides customers vehicle repair information as well as an e-mail platform through which customers may communicate with the repair facility and their Nationwide/Allied representative.
"We designed Nationwide AutoWatch with the customer in mind," saysFortner. "Our goal is to make vehicle repairs as painless as possible by providing our customers with up-to-date, accurate vehicle repair information on their time."
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