When it comes to clinical performance, member satisfaction and National Committee for Quality Assurance (NCQA) accreditation, Harvard Pilgrim Health Care, Tufts Associated Health Maintenance Organization and Capital Health Plan are the best.
This is the result of "NCQA's Private Health Insurance Plan Rankings, 2011- 2012." To be eligible for rankings, health plans had to authorize public release of their performance information and submit enough data for statistically valid analysis in the areas of consumer satisfaction, disease prevention and treatment. This year's survey used NCQA's established rankings methodology, which has been used since 2005. A factor in the methodology was the status of the plans’ NCQA accreditation, which is an evaluation process through which the quality of the systems, processes and results that define a health plan is assessed—including the care and service that plans deliver in important areas such as diabetes, childhood immunizations and mammograms. All of the highest-rated plans were NCQA accredited at the time.
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