Vu will report to Alex Cook, senior vice president and head of strategic capabilities.
"Considering Don's impressive experience and track record of success, we are delighted to welcome him to the team at this exciting point in our innovation journey," said Cook, in a statement. "We look forward to the role Don will play in furthering our digitization efforts and leveraging AI to provide industry-leading experiences for our customers, agents, advisors, and employees."
Vu joins New York Life from
Even as employers spend more on health plans, employees report confusion over coverage details, fueling calls for better communication and tools.
In many cases, the tools used in insurance are not fully autonomous agents that make decisions independently — and for good reason.
Investors debate whether AI will empower brokers, or enable new competitors to challenge traditional distribution models, according to PwC's 2026 midyear outlook.
The life insurance company, which is also parent to John Hancock Life Insurance, is one-third of the way to its goal of $1 billion in value by the end of 2027.
At UnitedHealth Group, artificial intelligence reads aloud summaries of medical charts as nurses drive to patients' homes. It listens to millions of customer calls to find the causes of complaints. One trial even has AI agents calling doctors' offices to schedule appointments for patients.
Carlyle Group is unveiling a new framework for portfolio risk so that asset values reflect the insurance implications associated with severe weather shocks.
