Vu will report to Alex Cook, senior vice president and head of strategic capabilities.
"Considering Don's impressive experience and track record of success, we are delighted to welcome him to the team at this exciting point in our innovation journey," said Cook, in a statement. "We look forward to the role Don will play in furthering our digitization efforts and leveraging AI to provide industry-leading experiences for our customers, agents, advisors, and employees."
Vu joins New York Life from
Improving the claims experience is critical for customer satisfaction and retention, according to Deloitte research.
Effi Fuks-Leichtag, chief product officer at ERGO NEXT Insurance, writes about how entrepreneurs are turning to AI search tools for insurance guidance.
The insurtech builds secure, compliant AI infrastructure for regulated industries including banking, credit unions, healthcare and insurance.
Entrepreneurs report a high level of trust when using an AI chatbot or search tool to look up options related to business insurance, according to an ERGO NEXT survey.
The insurer highlighted AI as underlying the many factors that fueled its financial performance for the first half of 2026.
A wave of new AI-enabled frameworks for marketing mix modelling are becoming the new standard among forward looking marketing leaders, writes Karl Canty, partner at Artefact.
