Online CRM Community Debuts

Aberdeen Group, a Boston-based technology market consulting and research firm, has launched CRM Access, a Web site that delivers insights to sales, marketing, and customer service executives. CRM Access leverages the firm's CRM expertise to decipher the dynamics of customer relationship management technologies. The site offers a quarterly ranking of the top-performing public CRM technology companies; frequently updated analyses of current CRM news, issues, events, and analysts' field experiences; tactics for effectively managing customer and partner relationships; online conversations with CRM practitioners.