Life insurers still have significant obstacles to overcome in meeting online customer expectations, particularly compared with other financial services providers now using the Internet. A consumer study released by Waltham, Mass.-based Gomez Inc., an Internet quality measurement firm, said that poor usability, inconsistent site performance, and lack of strategic direction all continue to plague the online life insurance selling movement. On the latter point, Gomez indicates that too many Web sites are designed to showcase products rather than meet the needs of goal-oriented consumers. Despite this misdirection, the Gomez study concludes that consumer interest is piqued for using the Internet to perform life insurance-related tasks.
-
Insurance payouts for Tuesday's collapse of the Francis Scott Key Bridge in Baltimore could be among the largest ever in marine insurance, according to Lloyd's of London Chief Executive Officer John Neal.
March 28 -
Telematics data class action; NHTSA grants for state crash data collection and more legal news.
March 28 -
With its checkered history of risk placement process modernization fading away, the London Market is now pushing towards a bright new data future.
March 27Ebix Europe -
Property and climate risk solution provider's new product pairs property data and AI assessments of roof images.
March 27 -
A series about Insurtech 2.0 as an evolution and movement, the data management foundations, and how advances will improve claims and underwriting.
March 27 -
A tanker bound for Sri Lanka hit a pylon on the Francis Scott Key Bridge in Baltimore, causing it to collapse in seconds. What are the insurance implications?
March 26