"The swine flu outbreak prompted us to reevaluate our disaster recovery plans," said Barrie Parker, CTO, Pharmacists Mutual. "Providing financial peace of mind for our 46,000-plus customers is our No. 1 priority, and it became evident that if an outbreak was to occur within our organization, our current phone system would limit us."
According to Interactive Intelligence, CIC is designed to allow for unified messaging, multi-channel recording, and real-time monitoring and reporting. The program was purchased from