Pharmacists Mutual Insurance announced it has chosen Interactive Intelligence Customer Interaction Center (CIC) as its IP communications suite. The 2009 H1N1 flu outbreak was cited as a key factor in implementing a new communications system.

"The swine flu outbreak prompted us to reevaluate our disaster recovery plans," said Barrie Parker, CTO, Pharmacists Mutual. "Providing financial peace of mind for our 46,000-plus customers is our No. 1 priority, and it became evident that if an outbreak was to occur within our organization, our current phone system would limit us."

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