Pilot programs

Progressive piloted the one-stop automobile repair claims program in seven markets-starting in 1999-before it announced its limited national rollout on April 8, 2003. Pilot programs were run in Cleveland, Philadelphia, Pittsburgh, Virginia Beach, Orlando, New Orleans and Phoenix. The company moved slowly until 2003, when it entered the implementation stage and opened 12 more centers. Today it has a total of 19 one-stop centers in 17 markets out of a total of 350 claims offices in 50 states. (Already existing offices aren't now equipped to handle the one-stop claims processing.)In 2003, Progressive opened facilities in Columbus, two in Atlanta, Washington D.C., Richmond, Tampa, Jacksonville, Dallas, two in Houston, Indianapolis and Detroit.