Silver Spring, Md. — Business process management (BPM) is still in the early phases of mass-market adoption. As with anything new—especially anything that promises big things—there is always a concern among potential customers that the hype of a new solution won’t match the reality.

However, a study on BPM by AIIM, the enterprise content management association based in Silver Spring, Md., finds that while businesses state that ownership is necessary to BPM-enable a process, there is no consistent area of the enterprise where ownership of process occurs.

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