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What is driving your strategy for IT recruitment and training?

We want be a little more innovative and keep up with what the consumer wants to do which is real time, even if that means shopping for insurance at 2 a.m. We have to make sure our systems can accommodate those demands and enable the business with technology.

What helps draw in new recruits?

We recruit from a lot of dot-coms, Bay Area companies, things like that. Whether they’re millennials or baby boomers, people tend to want to work for a company that has a strong message: “We’re there when people are at the most dire moment.”

See also: Guerrier's 5 'E's of IT management

Next: Vivian Chow, Travelers

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