RSA and Accenture Extend Agreement

Accenture will provide RSA UK with insurance business process outsourcing services for four more years. Accenture says that under the original contract, signed in 2003, RSA outsourced a range of front and back office operations to Accenture, including portions of its sales and service, claims, finance and commercial administration functions that support RSA’s direct, affinity and broker customers.

The agreement enables RSA to meet its customer needs and explore other opportunities to support the online proposition, Accenture says, adding that services are delivered through Accenture’s Global Delivery Network using centers in Bangalore and Mumbai, India.

Accenture says that, under the new agreement, it will provide development, implementation and ongoing maintenance services for RSA UK’s IT applications, including those related to customer relationship management, claims processing, commercial lines products, policy management and back-office operations in the UK and Ireland.