SafeAuto, has gone into production on One, Inc.’s ProcessOne to manage its payment processing and daily cash reconciliation. The company is also using One's ContactOne software for better policyholder notification,.
With ProcessOne, it's easier for SafeAuto policyholders to make credit card payments, the companies say. The software has also been integrated into the insurer's core billing system to streamline workflows and reduce time spent on reconciliation.
Meanwhile, ContactOne enables SafeAuto to send automated voice, SMS, or email notifications to policyholders for upcoming due dates or expirations, as well as alert them to other action items. By using both technologies, SafeAuto policyholders can make credit card payments by pressing a single digit on their phone or by clicking a link in an email or SMS notification.
“We are already seeing the benefits of ProcessOne and ContactOne for both our customers and the SafeAuto team,” said John Kish, SVP and CIO of SafeAuto. “Our policyholders now have a more simplified, streamlined, and secure user experience during the payment process, and our staff is seeing how the right technology can enable process efficiencies that make a significant difference in how they can do their jobs. This was a major initiative; the implementation process went extremely well and I could not be more pleased with the results or with One, Inc.”
