(Percentage of respondents)Cariers
Business-to-business e-commerce
Analytical/business intelligence tools
Business-to-consumer e-commerce
Relational database management system
Intranet Web portal
Employee self-service/intranet
CRM & sales automation
Call center/customer care
Extranet trading partner network/marketplace
Mobile/wireless messaging software
Other
Source: Insurance Networking survey of 73 carriers, agents and brokers.