Vendors have pushed it, media has covered it, insurers have discussed it—Is cloud computing all it’s cracked up to be? According to telecom and software consulting firm Ovum, although cloud-based services hold great promise for customers and the vendors that offer them, for the vast majority of enterprise customers there is still far too much hype surrounding what constitutes a cloud, the kind of services that can be delivered and how those will ultimately evolve.

Ovum released a report that offers a primer on how Ovum’s IT services team covers cloud computing. The firm says there are challenges and unresolved issues for cloud-based services:

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