Survey: Palisades Scores High in Claim Services

In a blind survey of New Jersey auto repair shops, Palisades Safety and Insurance Management Corp. was ranked far superior to many of the leading companies, including Progressive, GEICO and State Farm, according to Palisades. For the survey USA/DIRECT Inc., an independent research firm, asked body shops to rate auto insurance companies on how well their practices and policies supported quality of repairs, speed of repairs and the overall customer experience.

"We founded Palisades over 16 years ago as a new kind of auto insurance company—one that would redefine exceptional customer service," says Palisades CEO and president, Ed Fernandez. "We were the first in the industry with our Crashbusters mobile claims settlement vans and later Door to Door Valet Claim Service and guaranteed shop repairs to provide customers with the very best in innovative services.”

According to Palisades, survey results showed that Palisades scored one-and-one-half times higher than State Farm, nearly six times higher than GEICO and nearly nine times higher than Progressive on quality of repairs. For speed of repairs, Palisades was almost one-and-one-half times higher than State Farm, over three times higher than GEICO and over four times higher than Progressive.