Rapidly submitting a timely First Notice of Loss (FNOL) report for a commercial auto or property insurance claim leads to faster settlements and satisfied claimants. The Hartford Financial Services Group, Hartford, Conn., now enables its independent insurance agents to electronically initiate the claim process for their clients.The Hartford, which boasts a strong record of deploying advanced technology for improved agency interaction, is now enabling independent agents to electronically submit a commercial auto or property FNOL, with attachments, from their Applied agency management system. It does this using IVANS Transformation Station, a managed data exchange using Web services and ACORD XML for real-time transactions between agency and carrier systems.
To take advantage of this new capability, agents simply complete a standard ACORD Loss Notice form within their agency management system, then submit the loss notice and documentation electronically to The Hartford's claim department. Evaluation of the reported claim begins immediately upon receipt. Attachments to the FNOL submission can include photos, (jpg, gif files), Excel spreadsheets, PDFs or Word documents.
In addition to streamlining an agent's workflow, this electronic claim submission method saves agents time and increases their efficiency so they can expedite service for their customers. It also ensures the carrier receives all the data necessary to begin processing the claim by using a standardized ACORD form.
This new electronic claim submission process further expands The Hartford's menu of claim eServices to include claim inquiry and loss run, and also augments the carrier's existing menu of eServices that includes billing inquiry, current term bill copy and policy inquiry.
Source: The Hartford
