TIAA hires Allstate vet as chief customer officer

Sanjay Gupta

TIAA has announces Sanjay Gupta as Chief Customer Officer of TIAA Financial Solutions, a newly created position.

Gupta’s charge includes strategic development, execution and measurement of comprehensive approach toward simplicity for greater customer experiences, as well as spearheading marketing and communications for TIAA. He will report directly to Lori Dickerson Fouché, CEO at TIAA.

“Sanjay’s deep expertise will accelerate our efforts to grow our business in service to our customers,” said Fouché.

Gupta had been EVP of marketing, innovation and corporate relations at Allstate with responsibilities of advertising, public relations, e-commerce and product and service innovation, from 2012 to 2017. Before that, he held positions at Ally Financial and Bank of America.

“His extensive experience launching and building brands and digital and mobile platforms, along with his focus on execution excellence will enable us to engage those we serve in a highly personalized, customized way to help them build confidence and meet their financial goals,” Fouché added.

“I’m pleased to join the organization at this exciting time in its evolution and look forward to making a meaningful contribution to the company’s growth and our customers’ success,” said Gupta.

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