New data from San Antonio-based USAA is helping quantify what many already expect – use of customer-facing mobile apps in insurance is exploding.
USAA says its suite of mobile tools was used 127 percent more by members in 2011 than in 2010. The specific tool charting the highest rate of growth was a banking app, USAA Deposit@Mobile, which recorded a 150-percent increase in usage over 2010, with roughly 7.7 million checks totaling $4.3 billion deposited via the app. The company also saw a spike in apps that help consumers shop for a new vehicle and auto insurance, which was used some 2.5 million times.
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