Insurance Networking News talked to Donald Light, senior analyst at Boston-based Celent Communications Inc., about implementing a converged voice and data system.What is the projected ROI on installing an IP-based voice and data system?

There are two kinds of savings that can be realized due to a converged network: network support operational savings and the more broad operational savings. When you put voice and data on a single network, you get rid of the second network. There are a lot of support and maintenance costs that are stripped out when you put everything on one network. The savings on toll and long distance charges can be substantial, depending on your business model. Those savings are real and by themselves could provide a payback-anywhere from two to four years.

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