A free-space optics system is suitable for one of the growing technologies affecting the insurance enterprise: voice over Internet protocol (VoIP) or Internet protocol telephony (IPT).According to a survey from Genesys Telecommunications Laboratories Inc., Daly City, Calif., IPT is making its way to a specific area of the insurance business: the contact center (see "Standing Out from the Crowd," page 12.).

However, the approach differs from IPT deployment for wider corporate telephony networks because of the uniquely complex nature of contact centers.

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