UNITED AMERICA SELECTS POLICY ADMIN SOLUTION

Cayman Islands-based United America Indemnity Group Inc. selected Bolivar, Mo.-based Duck Creek Technologies Inc.'s Policy Administration Commercial ISO Lines Solution for commercial package policies (CPP), which includes commercial auto, commercial property, crime, inland marine and general liability. Key to United America's selection of the Duck Creek solution was the availability of Duck Creek's pre-built ISO, Jersey City, New Jersey, products (templates) coupled with the solutions' flexible and configurable tool-based platform, according to Duck Creek. This Duck Creek offering includes a full inventory of rates, rules and more than 20,000 forms. United America also will utilize Duck Creek's standard support to ensure the seamless integration of the new ISO monthly circulars.

"After an extensive market search to evaluate software solutions, the decision to select Duck Creek was based on their ISO lines support, system performance/ scalability, breadth of functionality and the flexibility of the system," says Ed Rafter, United America's chief information/administrative officer. "With the Duck Creek configuration tools, we will easily be able to support a strong portfolio of new products, while taking advantage of the wealth of policy administration functionality and meeting our aggressive performance requirements. Lastly, Duck Creek's Professional Services Organization is not only rich in technology knowledge, but also in insurance industry practices, which was another added benefit in our selection."

KAISER CHOOSES CUSTOMER PROCESS MANAGER SOFTWARE

Cambridge, Mass.-based Pegasystems Inc. announced that Oakland, Calif.-based Kaiser Permanente has selected Pegasystems' Customer Process Manager for Healthcare (CPM-HC) as the new desktop solution for its national call centers.

Pegasystems' solution, which replaces Kaiser's existing system, is used by health payers to optimize the customer experience, drive higher first-call resolution rates and lower call handling times. Built expressly for healthcare organizations, CPM-HC is a packaged business process management (BPM) solution that delivers multi-channel, intent-driven customer service to increase productivity, loyalty and growth. CPM-HC provides intelligent inquiry case management, automated work handoffs, seamless data and knowledge integration and CTI functionality.

Other features include automated case documentation, special handling alerts, work monitoring, automated escalations, as well as enhanced integration, reporting and analytics.

THE NEWPORT GROUP AND MCCAMISH RENEW CONTRACT

The Newport Group, Heathrow, Fla., and Atlanta-based McCamish Systems LLC renewed a five-year contract, under which Newport will continue to use McCamish's recordkeeping platform, VPAS Benefit Plan Administration, for the administration of their non-qualified deferred compensation business.

"McCamish's daily valuation recordkeeping engine allows us to react quickly to changes in the marketplace and stay ahead of the industry," notes Bryant Kirk, Newport's COO. "Their VPAS Benefit Plan Administration is one of the best-in-class features of our comprehensive non-qualified services platform."

MILLENNIUM RE TO USE CROP (PERIL) MODELER

Boston-based AIR Worldwide Corp. (AIR) announced that Tokio Millennium Re Ltd., a Bermuda-based reinsurer, has licensed the AIR Multiple Peril Crop Insurance (MPCI) model for use in AIR's CATRADER, an application for analyzing catastrophe reinsurance and insurance-linked securities.

The AIR MPCI model uses detailed weather observations over the course of past growing seasons along with the resulting crop yields to develop a current crop yield probability distribution for each modeled crop in each county, which is more accurate than other modeling approaches. For major crops in the United States, the model generates a catalog of 10,000 potential year-end outcomes, including crop yields at county resolution and individual crop prices.

The AIR crop event catalog captures the yield correlations between crops and neighboring counties to capture the effects of weather events, such as droughts.

(c) 2008 Insurance Networking News and SourceMedia, Inc. All Rights Reserved.

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