UNIVERSAL SIGNS SEVEN-YEAR BPO AGREEMENTUniversal Insurance of North America, Sarasota, Fla., has signed a seven-year agreement with CGI Group Inc. valued at between $45 and $75 million for policy and accounting business process services (BPS). Montreal-based CGI will process Universal's personal lines (book of business) including homeowners, dwelling-fire, auto, and umbrella in Texas and Florida. CGI will continue to support Universal's business processing needs as they expand their services into new markets. As part of this agreement, CGI will open a processing facility in Tampa to support Universal Insurance and other Florida-based insurance customers. CGI will initially hire 50 professionals and expects staff to grow to more than 200 professionals over the next two years.
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