CAPITOL SELECTS STG BILLING SYSTEMMiddleton, Wis.-based Capitol Insurance Cos. chose Renaissance Billing Solution from New York-based Systems Task Group International Ltd.'s (STG) to support billing and accounts receivable operations. The system will replace Capitol's existing billing systems and will enable the consolidation, centralization and the streamlining of Capitol's cash management and accounting operations. It will provide Capitol with advanced technology support, flexibility and configurability.

AIG GAINS VISIBILITY TO ENTERPRISEWIDE TRAFFIC

AIG Technologies Inc., an American International Group Inc. member company based in Columbia, S.C., will use ReporterAnalyzer network traffic analysis product and services from NetQoS Inc., headquartered in Austin, Texas. ReporterAnalyzer is designed to handle the volume of flow data of large networks, providing real-time visibility into enterprisewide network traffic and one year's access to detailed data. ReporterAnalyzer captures a rich set of traffic statistics from Cisco IOS NetFlow or other IPFIX-enabled routers and switches to identify which applications and users are consuming bandwidth, and when.

ONEAMERICA PICKS PRACTICE MANAGEMENT SYSTEM

OneAmerica Financial Partners Inc., a stock subsidiary of Indianapolis-based American United Mutual Insurance Holding Co., signed an agreement with Investigo Corp., headquartered in Edina, Minn., for a Web-based data consolidation and reporting software solution that will support its entire broker/dealer network. The practice management system provides a combination of financial management, sales and marketing productivity, and regulatory compliance tools in a single system with features that could dramatically reduce operating costs and increase productivity.

THREE STATES MOVE TO WEB-BASED REGULATION MANAGEMENT SYSTEM

Indiana, Nevada, Wisconsin and Wyoming will move to Sircon for States, a Web-based insurance regulation management solution from Sircon Corp., Okemos, Mich. Sircon hosts and maintains licenses, hardware and software. Sircon for States is designed to provide new functions and best practices for regulators who help guide development through the State Insurance Regulators Consortium (SIRC). It eliminates paper forms used for appointing and licensing and provides built-in support for enforcement case action, consumer complaints, producer data, and rate and form filing.

CONSECO CHOOSES VERINT OPUS FOR PERFORMANCE MANAGEMENT

Indianapolis-based Conseco Inc. deployed Opus from Melville, N.Y.-based Verint Opus to enhance operational performance across its call center operations, policy holder services and medical management divisions. Conseco predicts Opus will identify the root causes of service performance issues and continually monitor the effectiveness of Conseco's operations.

SUNCORP TO DEPLOY GUIDEWIRE CLAIM SYSTEM

Suncorp Metway Ltd. selected Guidewire ClaimCenter as its new claims system. The system will support all phases of the claims process for Suncorp's personal and commercial lines of business. After Australia-based Suncorp found itself with multiple claims systems, following several mergers, it decided to replace the systems with the Web-based system from San Mateo, Calif.-based Guidewire Software. With ClaimCenter, Suncorp aims to gain a modern technology foundation on which to consolidate and streamline its claim process.

MASS. BLUES SELECTS PORTICO COMPLIANCE SYSTEM

Boston-based Blue Cross Blue Shield of Massachusetts (BCBSMA) selected Portico NPI, from Portico Systems, headquartered in Conshohocken, Pa., to facilitate compliance with the National Provider Identifier (NPI) as mandated by the Health Insurance Portability and Accountability Act (HIPAA) of 1996. "We found the Portico solution to be very well-designed for our needs, requiring minimal remediation to our existing legacy systems," says Vinny Plourde, vice president of provider services, BCBSMA.

INSURER CREATES PLATFORM WITH SAP SOFTWARE

Münchener Rückversicherungs-Gesellschaft Aktiengesellschaft in Munich (Munich Re) implemented SAP Reinsurance Management reinsurance software from Germany-based SAP AG, which is the core of Munich's new IT platform in international reinsurance business. Gloria (Global Reinsurance Application), which is the IT platform, replaced 17 legacy systems for electronic data management. Munich Re now standardizes business processes and the handling of reinsurance business and improves the quality and efficiency of individual activities such as underwriting, claims management and accounting. Munich Re also reports speedier analysis, control and administration of all reinsurance business.

BRICKSTREET MUTUAL SELECTS WC DATA REPORTING SERVICES

BrickStreet Mutual Insurance Co. chose ISO Properties Inc., Jersey City, N.J., to provide a variety of ISO's Workers Compensation Information Services (WCIS) solutions. ISO's WCIS will provide the Charleston, W.Va.-based insurer with statutory filing and data-reporting services to enable the carrier to submit claims and policy information to the West Virginia offices of the Insurance Commissioner and the National Council on Compensation Insurance. ISO will collect and record workers' compensation premium and loss information from BrickStreet Mutual. ISO will then develop and compile the required output for BrickStreet Mutual's regulatory needs from this single flow of data from BrickStreet's source systems. In addition, BrickStreet Mutual will use ISO's Executive Analytic Solutions Engine (EASE) to perform detailed analyses of its entire workers' compensation business.

CIGA TO RECEIVE MONTHLY VALUATION SERVICES

California Insurance Guarantee Association (CIGA), a Glendale, Calif.-based organization that pays the claims of insolvent insurance carriers licensed to do business in California, chose Pittsburgh-based Mellon Financial Corp.'s asset servicing group to provide and manage monthly valuation services. Mellon's Asset Servicing group provides solution-oriented service and tools to support the entire investment process for investment managers, public and private pension funds, endowments and foundations, mutual funds, insurance and other financial institutions.

THREE INSURERS CHOOSE NEW MANAGEMENT SYSTEM

The Independent Order of Foresters, RBC Insurance (United States) and Woodmen of the World have licensed DSPA Software Inc.'s Field Administration Support and Tracking system, FASAT, to provide distribution management services to their sales forces. The sales compensation and productivity software solution from Mississauga, Ontario-based DSPA uses Web- and Windows-based technology and a thin client approach to provide flexibility in developing and administering compensation programs. Toronto-based Foresters chose FASAT to replace its current compensation system, which they said was at the end of its life. RBC Liberty Insurance, the Greenville, S.C.-based insurance operation of Royal Bank of Canada, selected FASAT to support its U.S. career agency business both vertically and horizontally. And Woodmen of the World, headquartered in Omaha, Neb., chose the system to support its new field compensation structure.

CHINA INSURER CONSOLIDATES MULTIPLE SYSTEMS

Ping An Insurance Co. of China Ltd. (Ping An) is using webMethods Fabric, from webMethods Inc., headquartered in Fairfax, Va., to consolidate multiple systems and data stores into a single customer view. The software ensures that customer requirements are met with consistency and productivity across its entire financial services portfolio. By leveraging a service-oriented architecture to meet those requirements, Ping An hopes to benefit from greater efficiency and productivity in its IT operations as those needs can be met much faster than previously possible. Previously, each Ping An Group company maintained its own customer information and insurance policies.

NEVADA MUTUAL CHOOSES PREMIA MANAGEMENT SYSTEM

Nevada Mutual Insurance Co. (NMIC), headquartered in Las Vegas, selected PREMIA, from India-based 3i Infotech Inc., to administer the medical malpractice insurance lines it provides its members. PREMIA is designed to help insurance carriers manage data across their internal and external operations. NMIC will use PREMIA with PREMIA Collaborator, a secure, self-service Web portal that provides physicians the ability to print out insurance certificates, loss summaries and policy information. NMIC foresees using a single platform that supports rating and quoting, policy administration, claims, reinsurance, and billing.

RURAL MUTUAL DECIDES ON FORT KNOX PAYMENT SYSTEM

Rural Mutual Insurance Co., a Madison, Wis.-based affiliate of the Wisconsin Farm Bureau Federation, selected Louisville, Ky.-based Fort Knox National Co. as the provider of bill payment services for its customer base. Fort Knox's TruePay product will provide a variety of payment choices for Rural Mutual agents and policyholders, including IVR, call center, ACH, credit, debit and ATM card as well as TruePay Web transactions.

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