Zurich Insurance Group plans a global, enterprise-wide revamp of its communications network. The carrier has entered into a six-year global communications and network contract with BT, a supplier of managed IT network services, to perform the task.

BT will consolidate, modernize and manage Zurich's communications infrastructure in 49 countries onto its BT IP Connect platform, a virtual private network for consolidating video, voice and data. The contract covers internet connectivity, global wide area networking and local area networking as well as IP telephony and enterprise voice services. It also includes technology supporting Zurich's global contact centers.

BT also will provide audio conferencing services and manage Zurich's video conferencing systems.

"This is a major agreement for Zurich and a key part of our Group's IT & Operations transformation," says Robert Dickie, chief operations and technology officer, Zurich Insurance Group. "There are significant advantages in working with a truly global company, not the least of which are the increased agility and efficiency in dealing with one main provider."

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