Are we still talking about business and IT alignment? Yes, but under a brighter light. At this year’s Women in Insurance Leadership Conference (WIL), this topic was front and center, but it is very clear the focus is shifting from the “what” to the “how.”
Lynn Neville, senior operations officer at Everest National, graciously accepted the opportunity to be part of a session on the topic, sharing her experiences and facilitating roundtable discussions. Our preparation for the session became a case-in-point experience for us both—one of real business and IT linkage. Lynn’s experience comes from business roles, whereas my career path has been primarily on the IT side. As we began working together, it was apparent that while we sometimes used different terminology and vocabulary, in the end, we both wanted the same outcome. We both fully understood and readily agreed upon what needed to be done. The only challenge was just figuring how to make it happen. It seems the same is true for most insurance companies. While the business and IT linkage is not perfect, it has come a long way.
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