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Insurer and its Arity and Answer Financial subsidiaries will leverage data collected through Life360 for driver feedback and insurance options.

Advanced analytics capabilities are the key platform for new products and services, EY’s David Bassi says.

Amelia platform from IPsoft has been involved in more than 3 million customer conversations since September.

The $724 million in deal volume so far this year is a significant increase from the same period in 2017, say Willis Towers Watson and CB Insights.

Carrier staff assigned to transformation efforts need to find strong champions and set clear expectations, says MetLife CIO.

Miguel Edwards is responsible for digital customer experience improvement in his new position.

Carriers must compete on insights from consumer information, not just the convenience of digital-app services.

Five ways that digital technology is transforming the insurance workplace just as much as product.

While information on customers is readily available, danger scenarios are also changing rapidly, says insurer's personal insurance leader.

After thousands of unmanned-aerial-vehicle flights, the carrier sees even more use cases for the technology, says chief claims officer Ken Rosen.