Banco Popular de Puerto Rico

Personal lines organizations need to look at their business structures from an outside-in, consumer perspective, as well as traditional inside-out, operational perspective, and then reimagine business units and operational outcomes.

The insurtech movement has been underway for the better part of a decade. Now that we have entered the 2020s, it might be worth exploring what could be on the horizon.

Early research from Celent quantifies initial reactions

Amid record low travel and vehicle miles traveled, speeding and crashes in cities around the United States have increased.

Facilitating the banking and financial services sector’s digital makeover serves as a prime example of what’s possible when development-killing barriers are removed and a new era of connectivity is delivered.

When this is all an anxious memory, companies who dropped the red tape holding them back and embraced radical change may well reap huge long term benefits.

The coronavirus crisis has halted regular development cycles and thrown potential entrepreneurs out of their comfort zone.

The key to meeting consumer demands for greater personalization while boosting growth in an increasingly competitive industry lies in using the full array of data available.

Insurers will use AI across different channels – in context - to deliver experiences that make customers happy.

The situation is changing rapidly, testing organization capacity and operational planning.